Articles

voip routes for contact center

What Are The Main Functions Of A Call Center

How to prepare for the implementation of the Call Center?

It is considered that in most cases girls are the main call center employees.

Have you decided to create a call center? Great idea for your business! Below we will describe what the modern contact center is and what business tasks it can solve.

To make the call center work efficiently, you will need knowledge about its capabilities, functions, and operating conditions and how to make all parts of the system work as a whole. We are ready to share with you these secrets. Continue reading “What Are The Main Functions Of A Call Center”

voip for contact center

Which Server Is Required For The Call Center?

Pay attention to this point when choosing a server for the call center.

Call center server

To operate the call center, you need a reliable server that can handle the planned number of simultaneous calls. Therefore, when preparing a call-center server, it is necessary to understand in advance, what volume of calls it should pass through. Continue reading “Which Server Is Required For The Call Center?”

choose voip solution for call center

What Type Of Headset is Recommended To Purchase For Call Center Operators?

Several important things to pay attention while choosing a headset for a call center.

Headset for call-center

The headset used to work in the call center should have a number of qualities. It should be comfortable, strong, reliable in operation. Particular attention should be paid to the quality of the signal from the headphones and the quality of voice transmission through the microphone. Continue reading “What Type Of Headset is Recommended To Purchase For Call Center Operators?”

choose voip solution for call center

What IP Telephones Do You Recommend For a Call Center?

What needs to be taken into account while choosing an IP phone for the call center?

IP-telephones for contact-center

IP-phone – the main tool in the work of employees of the company that implemented IP PBX. If headsets are usually used by call-center operators, then for the managers and supervisors it is desirable to purchase a fixed or portable VoIP phone. Continue reading “What IP Telephones Do You Recommend For a Call Center?”

quality voip for call center

Learn The Useful Tips – A Suitable VoIP Gateway For A Contact Center

What to pay attention while choosing the VoIP gateway for call center operation?

VoIP gateway for Asterisk

VoIP-gateway is one of the devices that often implemented in solutions based on IP Asterisk PBX. Gateways serve to transform the telephone signal received from the provider from one type to another, understandable to the program – IP PBX.

VoIP equipment can differ in its design. There are system boards to be installed into the motherboard of the computer (in the PCI slot) and external gateways. Both convert the telephony into IP packets so that Asterisk can process them at the program level. Continue reading “Learn The Useful Tips – A Suitable VoIP Gateway For A Contact Center”

call center voip solutions

What Is The Call Center (Contact Center) Functionality?

Let’s see the functionality of call-center based on Asterisk

What functions does the call center provide?

The call centers provide a very wide range of functions that can meet any call processing requirements. Below are some links to the description of the functionality of the Asterisk call center.

Continue reading “What Is The Call Center (Contact Center) Functionality?”