There are two possible ways to organize the call center: by the company itself on its territory or with the involvement of an outsourcer. Let’s compare approaches on several parameters and find out whether it is worth transferring this important process to the wrong hands. Continue reading “Several Tips On How To Open A Call Center”
This is what the Customers sometimes hear when they call some company: “Hello! This is Noname, owner of Noname company. Now all the operators are busy. This is a mess. Let’s do the following: if after 18 seconds no one answers your call, you will receive a discount of 450 pounds. I’m starting the countdown – 18, 17, 16, 15 …” And the client sincerely hopes that he will stay on the line longer.
There is a standard in the world practice of call-centers industry: the operators must answer 80% of calls within 20 seconds. This Noname company can boast such a level of service. Does the call center of your company meet international standards? Continue reading “VoIP Telephony For Call Centers: Customer Case – How To Reduce The Number Of Missed Calls Twice”
Call-center (contact-center) is a software and hardware system for mass processing of incoming calls and calling clients. Modern call centers (CTS) handle not only telephone calls, but also calls via e-mail and ordinary mail, faxes, work with calls in the online chat mode. Continue reading “Solutions for Call Centers (Contact Centers) – Overview”
How to prepare for the implementation of the Call Center?
It is considered that in most cases girls are the main call center employees.
Have you decided to create a call center? Great idea for your business! Below we will describe what the modern contact center is and what business tasks it can solve.
To make the call center work efficiently, you will need knowledge about its capabilities, functions, and operating conditions and how to make all parts of the system work as a whole. We are ready to share with you these secrets. Continue reading “What Are The Main Functions Of A Call Center”
Pay attention to this point when choosing a server for the call center.
Call center server
To operate the call center, you need a reliable server that can handle the planned number of simultaneous calls. Therefore, when preparing a call-center server, it is necessary to understand in advance, what volume of calls it should pass through. Continue reading “Which Server Is Required For The Call Center?”
Several important things to pay attention while choosing a headset for a call center.
Headset for call-center
The headset used to work in the call center should have a number of qualities. It should be comfortable, strong, reliable in operation. Particular attention should be paid to the quality of the signal from the headphones and the quality of voice transmission through the microphone. Continue reading “What Type Of Headset is Recommended To Purchase For Call Center Operators?”